Contact information

At Shala Cosmetics, customer satisfaction is important to us. If you have any questions about our products, orders, shipping, returns, refunds, or product ingredients, please feel free to contact us.

Our customer service team is always ready to assist you.

Business Information

Store Name: Shala Cosmetics

Operating Company: Guangzhou Oubo Cosmetics Co., Ltd.(广州欧博化妆品有限公司)

Business Address: 3rd Floor, No. 26 Jinzhong Heng Road, Baiyun District, Guangzhou, China.

Website: https://www.shalacosmetics.shop

Customer Support

Email: [email protected]

Phone: +1 5613716247

U.S. Shipping and Return Address

150 Worth Ave, Palm Beach, FL 33480, United States.

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM

Saturday – Sunday: Closed

All times are based on our customer service operating schedule.

Response Time

We aim to respond to all customer inquiries within 24–48 hours during business days.

Please include your order number in your message when contacting us about an existing order. This will help us locate your order and provide assistance more efficiently.

What Can We Help You With?

  • Product information and ingredients

  • Order status and tracking information

  • Shipping and delivery questions

  • Returns and exchanges

  • Refund requests

  • Damaged, defective, or incorrect items

Thank you for shopping with Shala Cosmetics. We appreciate your business and are always happy to help.