Privacy policy

Last Updated: November 14, 2026

At Shala Cosmetics, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Shala Cosmetics collects, uses, stores, and shares personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect the following categories of information:

Personal Information:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details and purchase history

Payment Information:

When you make a purchase, payment information is processed through the payment providers available at checkout.

We may receive transaction-related information necessary to process and manage your order. Full payment card details are handled by the relevant payment service providers.

Device and Technical Information:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Processing and fulfilling customer orders.

  • Confirming payments and arranging shipments.

  • Providing order confirmations and shipping updates.

  • Responding to customer inquiries.

  • Managing returns, exchanges, and refunds.

  • Improving our website, products, and customer experience.

  • Detecting and preventing fraudulent transactions.

  • Maintaining website security.

  • Complying with applicable legal obligations.

3. Sharing Your Information

We do not sell your personal information for money.

We may share necessary information with trusted third-party service providers to operate our business and provide our services.

These providers may include:

  • E-commerce and website hosting providers.

  • Payment processing companies.

  • Shipping and delivery providers.

  • Customer service platforms.

  • Website analytics and security providers.

These service providers may access information only as necessary to perform their services, subject to applicable contractual and legal requirements.

We may also disclose information when required by law, legal proceedings, or to protect our legal rights and the security of our customers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember shopping cart contents.

  • Maintain website preferences.

  • Understand website traffic and usage.

  • Improve website performance.

  • Support security and fraud prevention.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, accounting, and dispute resolution.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate personal information.

  • Requesting deletion of personal information, subject to legal exceptions.

  • Requesting a copy of certain personal information.

  • Opting out of certain forms of targeted advertising or personal information sharing where applicable.

  • Appealing certain privacy-related decisions where required by law.

To exercise applicable privacy rights, please contact us at:

Email: [email protected]

We may need to verify your identity before processing certain requests.

We will respond to eligible requests within the timeframes required by applicable law.

8. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us.

Store Name: Shala Cosmetics

Operating Company: Guangzhou Oubo Cosmetics Co., Ltd.(广州欧博化妆品有限公司)

Email: [email protected]

Phone: +1 5613716247

Business Address: 3rd Floor, No. 26 Jinzhong Heng Road, Baiyun District, Guangzhou, China.

Website: https://www.shalacosmetics.shop

We value your privacy and appreciate your trust in Shala Cosmetics.