Shipping policy

Thank you for shopping at Shala Cosmetics.

We are committed to providing reliable shipping services and keeping our customers informed throughout the order fulfillment and delivery process.

Please review our shipping policy below before placing an order.

1. Shipping Destination

Shala Cosmetics primarily serves customers in the United States.

Orders are fulfilled and shipped from our U.S. fulfillment location in Palm Beach, Florida.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Our business days are Monday through Friday, excluding U.S. public holidays.

Please note:

Order processing time is separate from shipping transit time.
Orders are not normally processed or shipped on weekends or U.S. public holidays.
During peak seasons, promotional events, or special sales periods, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

3. Shipping Fees and Delivery Times

We currently offer standard shipping within the United States.

Standard Shipping:

Orders of $15.00 or more: Free shipping.
Orders below $15.00: A shipping fee of $8.00 applies.
Estimated delivery time: 5–8 business days after shipment.

All shipping fees are displayed in U.S. dollars (USD).

The estimated delivery time begins after the order has been processed and shipped. It does not include the order processing period.

4. Estimated Delivery Time

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

Shipping carrier operations.
Delivery destination.
Weather conditions.
Public holidays.
Unexpected transportation delays.
Other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has shipped, we will provide tracking information when available.

Customers can use the tracking information to monitor shipment progress.

If your tracking information has not updated for an extended period or your order appears to be delayed, please contact our customer service team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address.

We will make reasonable efforts to assist with address corrections before an order is shipped. Once an order has been dispatched, changes may no longer be possible.

7. Shipping Delays

Although we make reasonable efforts to ship orders within the stated timeframes, unexpected delays may occur.

If your shipment is significantly delayed or appears to be lost, please contact us so that we can review the situation and assist you.

8. Shipping Address

Our U.S. fulfillment location:

Shala Cosmetics

150 Worth Ave

Palm Beach, FL 33480

United States

9. Contact Information

For shipping-related questions, please contact:

Store Name: Shala Cosmetics