Terms of service

Last Updated: November 14, 2026

Welcome to Shala Cosmetics.

These Terms of Service govern your access to and use of our website, https://www.shalacosmetics.shop, and any purchases made through our online store.

By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. Business Information

This website is operated by Shala Cosmetics, an independent online retailer operated by Guangzhou Oubo Cosmetics Co., Ltd.(广州欧博化妆品有限公司)

Business Name: Shala Cosmetics

Operating Company: Guangzhou Oubo Cosmetics Co., Ltd.(广州欧博化妆品有限公司)

Business Address: 3rd Floor, No. 26 Jinzhong Heng Road, Baiyun District, Guangzhou, China.

Email: [email protected]

Phone: +1 5613716247

Website: https://www.shalacosmetics.shop

2. Our Products and Brand Relationships

Shala Cosmetics offers a selection of third-party beauty, cosmetics, skincare, hair care, personal care, and related products.

We operate as an independent third-party retailer.

Unless expressly stated otherwise, we are not the manufacturer, original brand owner, trademark owner, or official representative of the third-party brands whose products may be listed on our website.

All brand names, trademarks, logos, and product names belong to their respective owners and are used only to identify the relevant products.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.

However, product packaging, appearance, colors, and other details may vary slightly from the images displayed on our website.

Customers should review product descriptions, ingredient information, usage instructions, and other relevant details before placing an order.

If you have questions about a product, please contact us at [email protected] before purchasing.

4. Orders and Acceptance

When you place an order through our website, you are submitting a purchase request.

An order is subject to payment authorization, availability, and confirmation by Shala Cosmetics.

We reserve the right to cancel or refuse an order when necessary, including in cases of suspected fraudulent activity, incorrect pricing, product unavailability, or other legitimate business reasons.

If an order is canceled after payment has been received, an applicable refund will be issued to the original payment method.

5. Pricing and Payments

All prices displayed on our website are listed in U.S. dollars (USD), unless otherwise stated.

Shipping fees and any applicable taxes will be displayed during checkout where applicable.

Payments must be completed through the payment methods made available on our website.

By submitting an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Standard shipping rates are as follows:

  • Orders of $15.00 or more qualify for free standard shipping.

  • Orders below $15.00 are subject to an $8.00 shipping fee.

  • Estimated shipping time is 5–8 business days after shipment.

Orders are not normally processed on weekends or U.S. public holidays.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our reasonable control.

For more information, please review our Shipping Policy.

7. Returns and Refunds

We accept eligible return and exchange requests within 30 days of delivery.

For customer-related returns, the customer is responsible for applicable return shipping costs.

For returns caused by our error, including incorrect, damaged, or defective items, Shala Cosmetics will cover the applicable return shipping costs.

Approved refunds are generally processed within 1–5 business days after the returned item has been received and inspected.

Depending on the bank or payment provider, additional processing time of approximately 5–10 business days may be required for the funds to appear in your account.

For complete details, please review our Return & Refund Policy.

8. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information when placing orders.

  • Use the website for lawful purposes.

  • Not engage in fraudulent transactions.

  • Not attempt to interfere with website security or functionality.

  • Not misuse our website, content, or services.

9. Intellectual Property

All website content, including original text, graphics, website design, and other materials created for Shala Cosmetics, is protected by applicable intellectual property laws.

Third-party product names, brand names, logos, and trademarks remain the property of their respective owners.

Nothing in these Terms of Service grants customers ownership of or rights to third-party trademarks or intellectual property.

10. Limitation of Liability

To the extent permitted by applicable law, Shala Cosmetics shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We do not control and are not responsible for the content, policies, or practices of external websites.

Customers who access third-party websites do so at their own discretion.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for additional information.

13. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

14. Applicable Law

These Terms of Service are subject to applicable laws and regulations.

Nothing in these terms is intended to limit any mandatory consumer protection rights available to customers under the laws applicable to their purchases.

15. Contact Information

If you have questions regarding these Terms of Service, please contact us:

Store Name: Shala Cosmetics

Operating Company: Guangzhou Oubo Cosmetics Co., Ltd.(广州欧博化妆品有限公司)

Email: [email protected]

Phone: +1 5613716247

Business Address: 3rd Floor, No. 26 Jinzhong Heng Road, Baiyun District, Guangzhou, China.

Website: https://www.shalacosmetics.shop

Thank you for visiting Shala Cosmetics.