Refund policy
At Shala Cosmetics, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
We accept return and exchange requests within 30 days of the delivery date.
To be eligible for a return, customers must contact us within 30 calendar days after receiving their order.
Returns requested after the 30-day return period will generally not be accepted, except where otherwise required by applicable law.
Please contact our customer service team before sending any item back.
Email: [email protected]
Phone: +1 5613716247
2. Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return.
Customer-Related Returns:
If a customer requests a return due to personal preference, ordering the wrong item, or simply changing their mind, the customer is responsible for the applicable return shipping costs.
Merchant-Related Returns:
If a return is necessary because of an incorrect, defective, damaged, or otherwise incorrectly supplied item, Shala Cosmetics will cover the applicable return shipping costs.
Please contact us with your order number and a description of the issue so that we can assist you with the return process.
3. Return Process
To request a return or exchange:
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Contact us at [email protected] within 30 days of receiving your order.
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Provide your order number and the reason for your return.
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Our customer service team will review your request and provide return instructions.
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Once your return is authorized, send the item to the return address provided by our customer service team.
Please do not send returns without contacting us first.
4. U.S. Return Address
Shala Cosmetics
150 Worth Ave
Palm Beach, FL 33480
United States
Please contact our customer service team before shipping any return to confirm the applicable return instructions.
5. Refund Processing Time
Once an eligible returned item has been received and inspected, we will notify you of the refund approval status.
Approved refunds will generally be processed within 1–5 business days.
After we issue the refund, it may take approximately 5–10 additional business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
Refunds will generally be issued to the original payment method used for the purchase.
6. Exchanges
Exchange requests must be submitted within 30 days of delivery.
Please contact our customer service team to confirm product availability and receive exchange instructions.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number, a description of the issue, and photographs of the item when appropriate.
We will review the situation and work with you to arrange an appropriate solution, including a replacement, exchange, or refund where applicable.
8. Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your original payment account.
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Contact your bank or credit card provider, as additional processing time may be required.
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Contact us at [email protected] if you still need assistance.
9. Contact Information
For all return and refund inquiries, please contact:
Store Name: Shala Cosmetics
Operating Company: Guangzhou Oubo Cosmetics Co., Ltd.(广州欧博化妆品有限公司)
Email: [email protected]
Phone: +1 5613716247
Business Address: 3rd Floor, No. 26 Jinzhong Heng Road, Baiyun District, Guangzhou, China.
We appreciate your understanding and thank you for shopping with Shala Cosmetics.